Snuff Store's Frequently Asked Questions
Below you'll find answers to questions that we're frequently asked, click the
question and you'll be taken to the answer; or just scroll through to read them
all. If the
answer to your question isn't included, please feel free to contact
us.
What is
Snuff Store's telephone number or postal address?
Do you take telephone orders?
I've forgotten my password.
My
order status is; pending, processing, authorised, posted. What does this mean?
How long will
it be until I receive my snuff delivery?
I
think my snuff delivery has been lost in the post.
What are my postage delivery
options?
How
much does it cost to post to ....?
Where do you ship to?
Which address will my order
be sent to?
I
need my order quickly / special delivery / international signed for.
Can I have my
order shipped to a different address?
Do you use
'branded' packaging when posting orders?
My order
is a present for someone, can you leave the invoice out?
My order was
damaged or faulty and I want to return it.
Why is the
price on the site in Great British Pounds?
What is snuff tobacco?
Is snuff legal in my country?
Is snuff harmful?
How do you take snuff?
What is a tonka bean?
How do you use a snuff bullet?
How do you use chewing tobacco?
Do you have a shop that I can
visit?
Do
you accept cheque / postal orders / bankers drafts / bank transfers /
international bank transfers?
Do you accept PayPal?
What
hours are you available to answer my emails / deal with enquiries?
Your credit card
processor won't accept my payment.
What
will my card statement show as my making payment to after ordering from Snuff
Store?
I've
forgotten my verified by visa password, or switch / solo / master card equivalent.
Data protection questions.
What
is Snuff Store's telephone number or postal address?
Snuff Store's telephone number for UK enquiries is;
01737 773077
If you're calling from outside the UK please allow for any time differences - the telephone number with codes is;
441 737 773077.
Our postal address is;
Snuff Store
Zacoby Limited
13 Ringwood Avenue
Redhill
Surrey
RH12DY
United Kingdom
My
Snuff Store order status is; pending, processing, authorised, posted. What does
this mean?
Pending means we haven't yet seen / or packed your order. It may be outside
of working hours, after our packing cut off time or the weekend. We pack and
post once per pay Monday to Friday. We don't pack or post on weekends or public
holidays.
Processing means you've either chosen to pay via a method other than by card
and we're awaiting receipt of your payment; or there has been a problem with
your card payment and the site has saved your order so alternative payment
methods can be discussed - Contact us using the contact page above top right.
Authorised means your payment has been authorised and is awaiting packing.
Posted means your item has been picked up by the Royal Mail and is on it's
way to you.
How long
will it be until I receive my snuff delivery?
We dispatch orders on a daily basis Monday to Friday. We use the Royal
Mail as our default postal delivery operator for both UK and international
deliveries. Please allow one working day from date of your order for dispatch from
our store into the postal system. The Royal Mail then takes over and we leave
them to do what they do best!
Generally after this, for the UK; recorded deliveries take 3 - 5 working days, special
delivery takes 1 - 2 working days.
For Europe and International deliveries postage time can take a little
longer. We post airmail and the Royal Mail states that they attempt to get the
delivery with the 'host' country within 5 working days. The host country then
takes over the delivery of the item. Please be aware that sometimes (if outside
of the EU) items can be delayed at customs.
However like all online stores, once the item is in the postal system, we
have to abide with their rules for making enquiries into whether something is
'lost' in the unlikely event of a order not arriving.
Please therefore allow 28 working days for delivery. If the item is not with you within 28 working days, we will
refund / replace the item for you and claim for the item on our postal
insurance. In order for us to refund / replace, please bear in mind that you may
have to sign a short declaration of non delivery. Please note, the Royal Mail
does not count weekends or public holidays as working days, nor do they count
the day of posting. We're not trying to be difficult when we say this, but they
will not deal with our enquiry on your behalf until this time period has
elapsed.
What are my postage
delivery options?
We post recorded delivery and special delivery in the UK. Airmail and airmail
'international signed for' outside of the UK. We're willing to discuss
alternatives if you wish, but will obviously need to arrange payment for this
outside of the normal Snuff Store payment processor. Postage & packing is
worked out automatically by the site. It is based on prices published on the
main Royal Mail website - be it for internal UK delivery or international
delivery. Please be aware that on sending parcels that the postage cost is
'stepped'. It may cost as much to send one item as it does six for example, if
your order weight doesn't cross the next payment step threshold set by the Royal
Mail.
How much does it cost to
post to ....?
The site will 'cleverly' work out the postage and packing costs for your
order as you add items to your shopping cart. This is based on your address and
country of residence. The price for postage and packing will be clearly
displayed prior to asking you for a payment method. As per the postage delivery
options answer as above, please be aware that the postage cost is based on those
published by the Royal Mail, it therefore may be just as cheap to order
several items as it is to order one item. We don't offer 'free' postage, in
life, nothing is free - you'll pay for it on the price of the snuff. So we offer
fair prices on snuff and fair prices on postage and packing. We also allow you
to choose the method of posting if you wish, just contact us before ordering to
discuss your requirements - with Snuff Store, 'one size doesn't fit all' and
each customer will be dealt with according to their requirements.
I
need my order quickly / special delivery / international signed for.
No problem, please contact
us to arrange this.
Where do you ship to?
We have snuff customers all around the world. If you can use one of our
payment processors and the Royal Mail lists
your country, we can ship to you.
Which address will my
order be sent to?
By default it will be sent to the address you register on site when creating
your account. You can change this during the order process. Or contact
us ASAP after ordering to check. Changes cannot be rectified after the item
has been posted.
Can I have
my order shipped to a different address?
Yes, during the order process and prior to payment you can change the
'delivery' address.
The order
is a present, can you leave the invoice out?
Yes no problem, please contact
us to arrange this.
Do you use
'branded' packaging when posting orders?
We post in brown jiffy bags or plain brown paper / gray plastic post bags. If
your order is outside of the UK / EU, we are required to place a customs
declaration sticker on the package and declare what your order contains. Our
return address on the outside of the envelope is printed without reference to
Snuff Store or Zacoby Limited.
My order
was damaged or faulty and I want to return it.
Unfortunately items do occasionally get damaged in the post are sometimes
faulty although they appear in good working order and have been sold in good
faith. Don't worry though, contact
us and we'll sort out a replacement / refund for you.
Why is
the price on Snuff Store in Great British Pounds?
We are based in the UK and our default trading currency is British Pounds (GBP).
We welcome and accept customers from around the world but can only accept
payment in GBP. Your bank or card company will make the necessary currency
conversions for you automatically into your home country currency. If you want a
current exchange rate, please use Google
or Yahoo.
What is snuff tobacco?
Snuff is a type of smokeless tobacco. Snuff traditionally means dry powdered
British or European nasal snuff, which is inhaled or "snuffed" through the nose.
In a general dictionary sense, the term snuff means any powdered preparation
meant to be inhaled through the nose. Most commonly, though, snuff refers to a tobacco product.
The process of preparing snuff has changed little over the centuries.
Is snuff legal in my country?
Snuff Store has the pleasure of serving snuff customers all over the world,
as long as you can use one of our order processing methods and have a postal
service we can send snuff to you. Of course you will have to ascertain the
legalities for yourself, but we have never heard of customer's experiencing
problems with legal issues surrounding snuff tobacco purchases.
Is snuff harmful?
Snuff is a powdered tobacco product. It is not smoked, it is inhaled /
snuffed into the nostrils. Of course, with all tobacco products, the best advice
would be not to start if you don't already use snuff and to try and quit if you
do. However and according to leading medical journals, snuff is a less harmful
method of tobacco usage and may be a viable alternative for cigarette smokers to
switch to. For more information, please research the topic yourself - a good
starting point would be Smokeless
New Zealand, or Lancet
Snuff Article or Tobacco
Control Harm Reduction Article.
How do you take snuff?
We get asked this question a lot - in truth the answer is as varied as there
are snuff takers. For a few different methods of snuff taking see how
to take snuff.
What is a tonka bean?
To read more about tonka beans see our tonka
bean page and this information
page on the tonka bean.
How do you use a snuff bullet?
Snuff bullets are fairly easy and straight forward to use. For more
information, read the relevant snuff
bullet pages or see the following information snuff
bullets page.
How do you use chewing tobacco?
If you're interested in finding out how to use chewing tobacco please see the
chewing
tobacco page.
I've forgotten my password.
No problem, you can get the Snuff Store to reset and send you a new password
here. Change
password.
Do you have a shop that I
can visit?
No we are totally online and we do not have a a 'physical' shop that you can
visit.
Do you take telephone orders?
Although we're more than happy to speak to you on the telephone, we cannot
take orders via the phone. We do not have a 'virtual payment terminal' and so
require all orders to be either made online using the payment processor; or via
cheque, postal order, bank transfer or international bank transfer.
Do
you accept cheque / postal orders / bankers drafts / bank transfers /
international bank transfers?
Yes as an alternative we can accept all of the above as means of payment.
Please contact us for
more.
Do you accept PayPal?
No PayPal do not allow their payment processor to be used for tobacco sales
and so we cannot accept this method of payment.
What
hours are you available to answer my emails / deal with enquiries?
We are available Monday to Friday 0900 - 1800 hrs GMT. Please bear in mind
that we are in the UK, so may operate on different 'waking hours' to you!
Your credit
card processor won't accept my payment.
We use NoChex to process our credit card orders. Generally faults are caused
by address / name details not being entered properly / matching the card holders
details exactly. We do not get to see reasons behind 'failures' on transactions,
but you can contact them direct here and ask them, Shopper
support.
For more information, see our payment
page.
What
will my card statement show as my making payment to after ordering from Snuff
Store?
Your card statement will show a payment to NoChex.
I've
forgotten my verified by visa password, or switch / solo / master card equivalent.
You will need to contact your bank / card company as this is an additional
security measure added by your bank / card company outside of NoChex / Snuff
Store's control.
Data protection questions.
Your details are only used by us. They will not be sold to third parties.
Snuff
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