Snuff Store's Frequently Asked Questions
Below you'll find answers to questions that we're frequently asked, click the question and you'll be taken to the answer; or just scroll through to read them all. If the answer to your question isn't included, please feel free to contact us.
Please note that when you make a payment with your Credit or Debit Card you are using our Secure Check out Function.
EU Customers can use a bank transfer.
Over the phone by calling this number +44 (0)131 208 2092.
All orders are processed in USD. The euro and UK pound prices are estimates only since credit card companies and banks may have extra charges and we cannot control the prevailing exchange rate. We apologize for the inconvenience and are working on a solution. We hope the Reward Points and our low prices will compensate in the meantime. We will however be adding GBP compliant processor soon.
Snuff Store is based in the UK. If you are ordering from outside of the UK and have questions about payment / delivery times, please see the Overseas Order page.
What is Snuff Store's postal address?
Do you take telephone orders?
I've forgotten my password.
My order status is; pending, processing, authorised, posted. What does this mean?
How long will it be until I receive my snuff delivery?
I think my snuff delivery has been lost in the post.
What are my postage delivery options?
How much does it cost to post to ....?
Where do you ship to?
Which address will my order be sent to?
I need my order quickly / special delivery / international signed for.
Can I have my order shipped to a different address?
Do you use 'branded' packaging when posting orders?
My order is a present for someone, can you leave the invoice out?
My order was damaged or faulty and I want to return it.
Why is the price on the site in Great British Pounds?
What is snuff tobacco?
Is snuff legal in my country?
Is snuff harmful?
How do you take snuff?
What is a tonka bean?
How do you use a snuff bullet?
How do you use chewing tobacco?
Do you have a shop that I can visit?
Do you accept cheque / postal orders / bankers drafts / bank transfers / international bank transfers?
Do you accept PayPal?
What hours are you available to answer my emails / deal with enquiries?
Your credit card processor won't accept my payment.
What will my card statement show as my making payment to after ordering from Snuff Store?
I've forgotten my verified by visa password, or switch / solo / master card equivalent.
Data protection questions.
What is Snuff Store's postal address?
Our postal address is;
Snuff Store
Unit 26, Kilwee Business Park,
Upper Dunmurry Lane
Dunmurry BT17 0HD
United Kingdom
Our VAT Reg No for UK/EU: GB992544875
My Snuff Store order status is; pending, processing, authorised, posted. What does this mean?
Pending means we haven't yet seen / or packed your order. It may be outside of working hours, after our packing cut off time or the weekend. We pack and post once per pay Monday to Friday. We don't pack or post on weekends or public holidays.
Processing means you've either chosen to pay via a method other than by card and we're awaiting receipt of your payment; or there has been a problem with your card payment and the site has saved your order so alternative payment methods can be discussed - Contact us using the contact page above top right.
Authorised means your payment has been authorised and is awaiting packing.
Posted means your item has been picked up by the Royal Mail and is on it's way to you.
How long will it be until I receive my snuff delivery?
We dispatch orders on a daily basis Monday to Friday. We use the Royal Mail as our default postal delivery operator for both UK and international deliveries. Please allow one working day from date of your order for dispatch from our store into the postal system. The Royal Mail then takes over and we leave them to do what they do best!
Generally after this, for the UK; recorded deliveries take 3 - 5 working days, special delivery takes 1 - 2 working days.
For Europe and International deliveries postage time can take a little longer. We post airmail and the Royal Mail states that they attempt to get the delivery with the 'host' country within 5 working days. The host country then takes over the delivery of the item. Please be aware that sometimes (if outside of the EU) items can be delayed at customs.
However like all online stores, once the item is in the postal system, we have to abide with their rules for making enquiries into whether something is 'lost' in the unlikely event of a order not arriving.
Please therefore allow 28 working days for delivery. If the item is not with you within 28 working days, we will refund / replace the item for you and claim for the item on our postal insurance. In order for us to refund / replace, please bear in mind that you may have to sign a short declaration of non delivery. Please note, the Royal Mail does not count weekends or public holidays as working days, nor do they count the day of posting. We're not trying to be difficult when we say this, but they will not deal with our enquiry on your behalf until this time period has elapsed.
What are my postage delivery options?
We post recorded delivery and special delivery in the UK. Airmail and airmail 'international signed for' outside of the UK. We're willing to discuss alternatives if you wish, but will obviously need to arrange payment for this outside of the normal Snuff Store payment processor. Postage & packing is worked out automatically by the site. It is based on prices published on the main Royal Mail website - be it for internal UK delivery or international delivery. Please be aware that on sending parcels that the postage cost is 'stepped'. It may cost as much to send one item as it does six for example, if your order weight doesn't cross the next payment step threshold set by the Royal Mail.
How much does it cost to post to ....?
The site will 'cleverly' work out the postage and packing costs for your order as you add items to your shopping cart. This is based on your address and country of residence. The price for postage and packing will be clearly displayed prior to asking you for a payment method. As per the postage delivery options answer as above, please be aware that the postage cost is based on those published by the Royal Mail, it therefore may be just as cheap to order several items as it is to order one item. We don't offer 'free' postage, in life, nothing is free - you'll pay for it on the price of the snuff. So we offer fair prices on snuff and fair prices on postage and packing. We also allow you to choose the method of posting if you wish, just contact us before ordering to discuss your requirements - with Snuff Store, 'one size doesn't fit all' and each customer will be dealt with according to their requirements.
I need my order quickly / special delivery / international signed for.
No problem, please contact us to arrange this.
Where do you ship to?
We have snuff customers all around the world. If you can use one of our payment processors and the Royal Mail lists your country, we can ship to you.
Which address will my order be sent to?
By default it will be sent to the address you register on site when creating your account. You can change this during the order process. Or contact us ASAP after ordering to check. Changes cannot be rectified after the item has been posted.
Can I have my order shipped to a different address?
Yes, during the order process and prior to payment you can change the 'delivery' address.
The order is a present, can you leave the invoice out?
Yes no problem, please contact us to arrange this.
Do you use 'branded' packaging when posting orders?
We post in brown jiffy bags or plain brown paper / gray plastic post bags. If your order is outside of the UK / EU, we are required to place a customs declaration sticker on the package and declare what your order contains. Our return address on the outside of the envelope is printed without reference to Snuff Store or Zacoby Limited.
My order was damaged or faulty and I want to return it.
Unfortunately items do occasionally get damaged in the post are sometimes faulty although they appear in good working order and have been sold in good faith. Don't worry though, contact us and we'll sort out a replacement / refund for you.
Why is the price on Snuff Store in Great British Pounds?
We are based in the UK and our default trading currency is British Pounds (GBP). We welcome and accept customers from around the world but can only accept payment in GBP. Your bank or card company will make the necessary currency conversions for you automatically into your home country currency. If you want a current exchange rate, please use Google or Yahoo.
What is snuff tobacco?
Snuff is a type of smokeless tobacco. Snuff traditionally means dry powdered British or European nasal snuff, which is inhaled or "snuffed" through the nose. In a general dictionary sense, the term snuff means any powdered preparation meant to be inhaled through the nose. Most commonly, though, snuff refers to a tobacco product. The process of preparing snuff has changed little over the centuries.
Is snuff legal in my country?
Snuff Store has the pleasure of serving snuff customers all over the world, as long as you can use one of our order processing methods and have a postal service we can send snuff to you. Of course you will have to ascertain the legalities for yourself, but we have never heard of customer's experiencing problems with legal issues surrounding snuff tobacco purchases.
Is snuff harmful?
Snuff is a powdered tobacco product. It is not smoked, it is inhaled / snuffed into the nostrils. Of course, with all tobacco products, the best advice would be not to start if you don't already use snuff and to try and quit if you do. However and according to leading medical journals, snuff is a less harmful method of tobacco usage and may be a viable alternative for cigarette smokers to switch to. For more information, please research the topic yourself - a good starting point would be Smokeless New Zealand, or Lancet Snuff Article or Tobacco Control Harm Reduction Article.
How do you take snuff?
We get asked this question a lot - in truth the answer is as varied as there are snuff takers. For a few different methods of snuff taking see how to take snuff.
What is a tonka bean?
To read more about tonka beans see our tonka bean page and this information page on the tonka bean.
How do you use a snuff bullet?
Snuff bullets are fairly easy and straight forward to use. For more information, read the relevant snuff bullet pages or see the following information snuff bullets page.
How do you use chewing tobacco?
If you're interested in finding out how to use chewing tobacco please see the chewing tobacco page.
I've forgotten my password.
No problem, you can get the Snuff Store to reset and send you a new password here. Change password.
Do you have a shop that I can visit?
No we are totally online and we do not have a a 'physical' shop that you can visit.
Do you take telephone orders?
Although we're more than happy to speak to you on the telephone, we cannot take orders via the phone. We do not have a 'virtual payment terminal' and so require all orders to be either made online using the payment processor; or via cheque, postal order, bank transfer or international bank transfer.
Do you accept cheque / postal orders / bankers drafts / bank transfers / international bank transfers?
Yes as an alternative we can accept all of the above as means of payment. Please contact us for more.
Do you accept PayPal?
No PayPal do not allow their payment processor to be used for tobacco sales and so we cannot accept this method of payment.
What hours are you available to answer my emails / deal with enquiries?
We are available Monday to Friday 0900 - 1800 hrs GMT. Please bear in mind that we are in the UK, so may operate on different 'waking hours' to you!
Your credit card processor won't accept my payment.
Please note that when you make a payment with your Credit or Debit Card you are using our Secure Check out Function.
EU Customers can use a bank transfer.
Over the phone by calling this number +44 (0)131 208 2092.
All orders are processed in USD. The euro and UK pound prices are estimates only since credit card companies and banks may have extra charges and we cannot control the prevailing exchange rate. We apologize for the inconvenience and are working on a solution. We hope the Reward Points and our low prices will compensate in the meantime. We will however be adding GBP compliant processor soon.
For more information, see our payment page.
What will my card statement show as my making payment to after ordering from Snuff Store?
Your card statement will read; Secure SnuffBoxes.
I've forgotten my verified by visa password, or switch / solo / master card equivalent.
You will no longer need to contact your bank / card company as your order will be processed in USD. We are in the process of acquiring a new UK card processor. Sorry for any inconvenience.
Data protection questions.
Your details are only used by us. They will not be sold to third parties.
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