Snuff Store's Frequently Asked Questions

Below you'll find answers to questions that we're frequently asked, click the question and you'll be taken to the answer; or just scroll through to read them all. If the answer to your question isn't included, please feel free to contact us.

What is Snuff Store's telephone number or postal address?
Do you take telephone orders?
I've forgotten my password.
My order status is; pending, processing, authorised, posted. What does this mean?
How long will it be until I receive my snuff delivery?
What are my postage delivery options?
Where do you ship to?
Which address will my order be sent to?
I need my order quickly / special delivery / international signed for.
Can I have my order shipped to a different address?
Do you use 'branded' packaging when posting orders?
My order is a present for someone, can you leave the invoice out?
My order was damaged or faulty and I want to return it.
Why is the price on the site in Great British Pounds?
What is snuff tobacco?
Is snuff legal in my country?
Is snuff harmful?
How do you take snuff?
What is a tonka bean?
How do you use a snuff bullet?
How do you use chewing tobacco?
Do you have a shop that I can visit?
Do you accept cheque / postal orders / bankers drafts / bank transfers / international bank transfers?
Do you accept PayPal?
What hours are you available to answer my emails / deal with enquiries?
Your credit card processor won't accept my payment.
What will my card statement show as my making payment to after ordering from Snuff Store?
I've forgotten my verified by visa password, or switch / solo / master card equivalent.
Data protection questions.

What is Snuff Store's telephone number or postal address?

Snuff Store's telephone number for UK enquiries is;
01737 773077
If you're calling from outside the UK please allow for any time differences - the telephone number with codes is;
441 737 773077.

Our postal address is;
Snuff Store
Zacoby Limited
13 Ringwood Avenue
Redhill
Surrey
RH12DY
United Kingdom

My Snuff Store order status is; pending, processing, authorised, posted. What does this mean?

Pending means we haven't yet seen / or packed your order. It may be outside of working hours, after our packing cut off time or the weekend. We pack and post once per pay Monday to Friday. We don't pack or post on weekends or public holidays.

Processing means you've either chosen to pay via a method other than by card and we're awaiting receipt of your payment; or there has been a problem with your card payment and the site has saved your order so alternative payment methods can be discussed.

Authorised means your payment has been authorised and is awaiting packing.

Posted means your item has been picked up by the Royal Mail and is on it's way to you.

How long will it be until I receive my snuff delivery?

We dispatch orders on a daily basis Monday to Friday. We use the Royal Mail as our default postal delivery operator for both UK and international deliveries. Please allow one working day from date of your order for dispatch from our store into the postal system. The Royal Mail then takes over and we leave them to do what they do best! 

Generally for the UK; recorded deliveries take 3 - 5 working days, special delivery takes 1 - 2 working days. 

For Europe and International deliveries postage time can take a little longer. We post airmail and the Royal Mail states that they attempt to get the delivery with the 'host' country within 5 working days. The host country then takes over the delivery of the item. Please be aware that sometimes (if outside of the EU) items can be delayed at customs.

However like all online stores, once the item is in the postal system, we have to abide with their rules for making enquiries into whether something is 'lost' in the unlikely event of a order not arriving. 

Please therefore allow 28 days for delivery. If the item is not with you within 28 working days, we will refund / replace the item for you and claim for the item on our postal insurance. In order for us to refund / replace, please bear in mind that you may have to sign a short declaration of non delivery.

What are my postage delivery options?

We post recorded delivery and special delivery in the UK. Airmail and airmail 'international signed for' outside of the UK. We're willing to discuss alternatives if you wish, but will obviously need to arrange payment for this outside of the normal Snuff Store payment processor.

I need my order quickly / special delivery / international signed for.

No problem,  please contact us to arrange this.

Where do you ship to?

We have snuff customers all around the world. If you can use one of our payment processors and the Royal Mail lists your country, we can ship to you.

Which address will my order be sent to?

By default it will be sent to the address you register on site when creating your account. You can change this during the order process. Or contact us ASAP after ordering to check. Changes cannot be rectified after the item has been posted.

Can I have my order shipped to a different address?

Yes, during the order process and prior to payment you can change the 'delivery' address.

The order is a present, can you leave the invoice out?

Yes no problem, please contact us to arrange this.

Do you use 'branded' packaging when posting orders?

We post in brown jiffy bags or plain brown paper / gray plastic post bags. If your order is outside of the UK / EU, we are required to place a customs declaration sticker on the package and declare what your order contains. Our return address on the outside of the envelope is printed without reference to Snuff Store or Zacoby Limited.

My order was damaged or faulty and I want to return it.

Unfortunately items do occasionally get damaged in the post are sometimes faulty although they appear in good working order and have been sold in good faith. Don't worry though, contact us and we'll sort out a replacement / refund for you.

Why is the price on Snuff Store in Great British Pounds?

We are based in the UK and our default trading currency is British Pounds (GBP). We welcome and accept customers from around the world but can only accept payment in GBP. Your bank or card company will make the necessary currency conversions for you automatically into your home country currency. If you want a current exchange rate, please use Google or Yahoo.

What is snuff tobacco?

Snuff is a type of smokeless tobacco. Snuff traditionally means dry powdered British or European nasal snuff, which is inhaled or "snuffed" through the nose. In a general dictionary sense, the term snuff means any powdered preparation meant to be inhaled through the nose. Most commonly, though, snuff refers to a tobacco product. The process of preparing snuff has changed little over the centuries.

Is snuff legal in my country?

Snuff Store has the pleasure of serving snuff customers all over the world, as long as you can use one of our order processing methods and have a postal service we can send snuff to you. Of course you will have to ascertain the legalities for yourself, but we have never heard of customer's experiencing problems with legal issues surrounding snuff tobacco purchases.

Is snuff harmful?

Snuff is a powdered tobacco product. It is not smoked, it is inhaled / snuffed into the nostrils. Of course, with all tobacco products, the best advice would be not to start if you don't already use snuff and to try and quit if you do. However and according to leading medical journals, snuff is a less harmful method of tobacco usage and may be a viable alternative for cigarette smokers to switch to. For more information, please research the topic yourself - a good starting point would be Smokeless New Zealand, or Lancet Snuff Article or Tobacco Control Harm Reduction Article.

How do you take snuff?

We get asked this question a lot - in truth the answer is as varied as there are snuff takers. For a few different methods of snuff taking see how to take snuff.

What is a tonka bean?

To read more about tonka beans see our tonka bean page and this information page on the tonka bean.

How do you use a snuff bullet?

Snuff bullets are fairly easy and straight forward to use. For more information, read the relevant snuff bullet pages or see the following information snuff bullets page.

How do you use chewing tobacco?

If you're interested in finding out how to use chewing tobacco please see the chewing tobacco page.

I've forgotten my password.

No problem, you can get the Snuff Store to reset and send you a new password here. Change password.

Do you have a shop that I can visit?

No we are totally online and we do not have a a 'physical' shop that you can visit.

Do you take telephone orders?

Although we're more than happy to speak to you on the telephone, we cannot take orders via the phone. We do not have a 'virtual payment terminal' and so require all orders to be either made online using the payment processor; or via cheque, postal order, bank transfer or international bank transfer.

Do you accept cheque / postal orders / bankers drafts / bank transfers / international bank transfers?

Yes as an alternative we can accept all of the above as means of payment. Please contact us for more.

Do you accept PayPal?

No PayPal do not allow their payment processor to be used for tobacco sales and so we cannot accept this method of payment.

What hours are you available to answer my emails / deal with enquiries?

We are available Monday to Friday 0900 - 1800 hrs GMT. Please bear in mind that we are in the UK, so may operate on different 'waking hours' to you!

Your credit card processor won't accept my payment.

We use NoChex to process our credit card orders. Generally faults are caused by address / name details not being entered properly / matching the card holders details exactly. We do not get to see reasons behind 'failures' on transactions, but you can contact them direct here and ask them, Shopper support.

For more information, see our payment page.

What will my card statement show as my making payment to after ordering from Snuff Store?

Your card statement will show a payment to NoChex.

I've forgotten my verified by visa password, or switch / solo / master card equivalent.

You will need to contact your bank / card company as this is an additional security measure added by your bank / card company outside of NoChex / Snuff Store's control.

Data protection questions.

Your details are only used by us. They will not be sold to third parties.

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